Practical Guidance Consumer

Navigate and get a clear view of the laws, codes, regulations, and procedures that affect how businesses interface with consumers.

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Practical Guidance Consumer

Practical Guidance Consumer is designed to assist legal practitioners dealing with commercial and consumer law issues, including matters relating to the Australian Consumer Law and consumer credit legislation.

Use this module to gain best practice insight into navigating the laws, codes and regulations impacting the business-to-customer relationship, with guidance on unfair contract terms, the consumer guarantees, advertising and marketing, misleading or deceptive conduct, and unconscionable conduct.

Key
Features

Coverage of topical and emerging issues in consumer law, such as greenwashing and digital platforms
Task-oriented guidance supported by case law and legislation, with checklists, precedents and links to LexisNexis deeper research materials
Checklists on identifying and dealing with unfair contract terms
White label training materials on misleading or deceptive conduct, unfair contract terms, consumer guarantees, product safety and recalls, and advertising and marketing laws
Latest Legal Updates – stay across changes to practice, key cases, legislative reforms, and regulatory announcements. Register here.

Topics
Covered

Consumer law framework
Consumer law compliance
Current issues in consumer law
Misleading or deceptive conduct
Unfair contract terms
Advertising and marketing
Packaging and labelling
Sales practices

B2B Dealings
Privacy, data and digital platforms
Financial products and services
Credit arrangements
Product safety and recalls
Guarantees, warranties and repairs
Disputes and investigations
Penalties and remedies

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Corrs Chambers Westgarth

DLA Piper

King and Wood Mallesons

Maurice Blackburn

Minter Ellison

Truman Hoyle

Meet the Authors

Annette Hughes

Former contributor to Practical Guidance Consumer. Partner, formerly at Corrs Chambers Westgarth

John Swinson

Professor of Law, The University of Queensland

Judith Miller

Partner, formerly at DLA Piper

Kathryn Edghill

Partner, formerly at Truman Hoyle Lawyers

Kathryn Purcell-Hennessy

Solicitor, formerly at DLA Piper

Katrina Groshinski

Former contributor to Practical Guidance Consumer. Partner, Minter Ellison

Paul Gillett

Senior Associate, Formerly at Maurice Blackburn

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