Electronic Helpline
What do we do?
Our primary function is to provide technical support via telephone for the LexisNexis publications, the Online service and Practice Management (Lexis PMS, LBOL, Affinity, PCLaw). We also respond to enquiries made via email and fax.
Before you contact us
If you are contacting us regarding a product that you subscribe to, please ensure that you have the details of the account number under which the product you are enquiring about was purchased.
If your enquiry relates to use of the LexisNexis Online service, once again, please try to be at the computer on which you normally access the service as we may need to go through a series of steps to resolve your query.
Online Resources
Contacting us Telephone
You can contact the Helpline by calling toll-free on 1800 999 906 Monday - Friday, 8am to 8pm AEST. International Callers can contact the Electronic Helpline by calling +612 9422 2173 or +612 9422 8755.
Email Us
If you wish to contact the Helpline via email, send a message to
helpline@lexisnexis.com.au (please include your name, your firm/organisation name and if necessary, a contact telephone number).
Fax
Please send all fax enquiries to (02) 9422 2405 and mark for the attention of the Electronic Helpline.