LexisNexis® eBooks

Frequently Asked Questions

Answers

Please select a question on the left to view the answer.

About eBooks

What is an eBook?
Also known as electronic books, eBooks are digital versions of books that can be read on personal computers, mobile handheld devices such as iPads or eReader devices such as the Sony eReader.

About eBooks

How do I read an eBook?
eBooks can be read on dedicated eReader devices, tablet devices, such as the iPad, personal computers and some smart-phones. If you have an eReader device, it provides all of the necessary software to facilitate eBook use. Some tablet devices, PCs and mobile handheld devices also come with this capability. If not, you can download free eReader software, such as iBooks or Adobe Digital Editions to your device or computer.

Please note that you can only download your eBook to two devices. For example if you receive your eBook link on your PC and wish to have your eBook downloaded on your iPad, open the link on your iPad.

Please note that LexisNexis® eBooks are not compatible with the Amazon Kindle eReader. Please see the next question [What is an eBook reader?] for more information on free eReader software.

LexisNexis® reading functionality, such as turning pages, searching and making notes, varies by device and eReader software. Please refer to your device and software documentation for more details.

For more information on free eReader software [click here].

eReader software

What is an eBook reader?
An eBook reader is the software you use to read your eBook. You may need to download eBook reader software to your device or computer, to read your eBook. Most mobile devices already contain software that allows you to read eBooks.

LexisNexis® eBooks

How do I purchase a LexisNexis® eBook?
LexisNexis® eBooks are available for purchase through our LexisNexis® bookstore www.lexisnexis.com.au/store or by calling 1800 772 772.

For purchases on the LexisNexis® Store:

  1. Select the eBook publication of your choice.
  2. Then click Add to Cart. If you would like to buy other eBooks or products, then click Continue Shopping and add other products to your cart.
  3. When you’ve completed your shopping, click
Proceed to Secure Checkout.
  4. Complete the required payment and billing information.
  5. After purchasing your eBook, you will receive two emails. The first email will be your purchase confirmation. The second email will be the link to your eBook. (eBooks will be fulfilled in one to two business days.)

For more information about purchasing an eBook from the LexisNexis® bookstore [click here].

LexisNexis® eBooks

How do I download my eBook?
[click here] for the eBook guide.

LexisNexis® eBooks

Can eBook orders be processed outside of the online bookstore?
Yes, eBook orders can be processed outside of the online bookstore. Just send your e-book order request to orders@lexisnexis.com.au and the Order Management Team will process the order for you. Once this has been done, a link will be generated and sent to you to enable you to download the eBook file.

LexisNexis® eBooks

How often can I gain access to my eBook?
Once you’ve purchased an eBook, you can gain access as many times as you like.

LexisNexis® eBooks

How many devices can I load my eBook onto?
You can only download this eBook to two devices.
Not compatible with Mac OS X operating systems.
Not compatible with MacBook Air, Kobo eReader, and Microsoft Surface.

LexisNexis® eBooks

Can I copy, paste and print my eBook?
Yes, you can copy and paste text from your eBook up to 6 pages at a time. You can print up to 24 pages at a time.

LexisNexis® eBooks

Do I have to pay shipping or handling fees for LexisNexis® eBooks?
You do not pay shipping or handling charges for eBook purchases.

LexisNexis® eBooks

Can I return an eBook after purchase?
eBooks purchased from the LexisNexis® store are not returnable.

LexisNexis® eBooks

Can I share or loan my eBook?
LexisNexis® eBooks cannot be shared. Our eBooks are electronic publications licensed for use by one individual only.

LexisNexis® eBooks

Will LexisNexis® add more eBook titles to the online bookstore?
LexisNexis® will publish all new book titles in hard copy, eBook and practitioner book online formats. We will also progressively publish a selection of existing titles as eBooks this year. Check this microsite for updates (www.lexisnexis.com.au/ebooks) or search the LexisNexis® bookstore for our latest eBook offerings.

LexisNexis® eBooks

What functionalities are available with eBooks?
Book functionality, such as page turning, searching, making notes, etc., varies with the device and eReader software used. Also, please be informed that within your eBook:

Footnotes become endnotes
If an index links to page numbers in the book, instead of to paragraph numbers, then the index in your eBook won’t link through
If you click on an external url, then your device will ask you to leave the eBook. You can return to your eBook at any time
LexisNexis® has included the original page numbers of the hardcopy version in your eBook. They appear at the top of the page. The eReader will also display page numbers that are generated by the eReader itself

LexisNexis® Support for eBooks

How do I reach customer service about my eBook?
For questions about eBooks:
Contact your LexisNexis® relationship manager or
Contact LexisNexis® customer service at 1800 772 772
(8:00 am - 8:00 pm AEST, Monday through Friday)
E-mail: customer.relations@lexisnexis.com.au

All your enquiries should be responded to within 24 hours.

LexisNexis® Support for eBooks

What does DRM mean?
Digital Rights Management (DRM) is used to ensure that a specific copy of an eBook is licensed to one individual. This ensures that copyright laws are respected and that authors and publishers are fairly compensated. An individual is licensed to use that eBook, but may not share it with others.

Follow the link below for a list of DRM supported devices http://blogs.adobe.com/digitalpublishing/supported-devices

LexisNexis® Support for eBooks

How do I retrieve lost data or a lost device?
Please contact your Relationship Manager if you lose your device or any eBooks data.

LexisNexis® Support for eBooks

What are examples of technical issues?
You may need IT-approval to download Adobe Digital Editions If you have not received any emails from the LexisNexis® bookstore – Please check your junk mail and spam filter. If the eBook link has not been received within 30 minutes please contact our helpline on 1800 999 906 or email helpline@lexisnexis.com.au

An error occurred whilst opening your eBook. Please take note of the error code where relevant and the application that caused the error. Also please take a screenshot if possible. Contact our helpline on 1800 999 906 or email helpline@lexisnexis.com.au with any information you may have.

Please keep in mind that you may only open your eBook on one device. Unfortunately opening the eBook on a second device is not supported and so we cannot resolve these issues.

My eBook is no longer appearing on my PC. Please check within c:\my documents\my digital editions. If there is an ePub file within this folder with a corresponding name, please open it. If there is not, then please contact our helpline on 1800 999 906 or email helpline@lexisnexis.com.au and have your proof of purchase available.

LexisNexis® Support for eBooks

What is the difference between eBooks and practitioner books online?
Practitioner Books Online are publications that require internet connection. eBooks do not require internet connection once they have been downloaded.

[Click here] for more information.

LexisNexis® Support for eBooks

How do I know I have successfully purchased an eBook?
After you purchase your eBook, you will receive two emails. The first email is your purchase confirmation. The second email which may take up to 30 mins is your eBook link and it will contain instructions on how to download your eBook.

LexisNexis® Support for eBooks

Which eReader should I use?
LexisNexis recommended Bluefire Reader for reading our eBooks. Bluefire is extremely versatile, and can be used on Windows PC’s, and on both Android and iOS tablets and mobile devices, and is the only eReader LexisNexis customer support ios able to assist you with should you have difficulties.

All of our books will still work on most other eReaders, so you can still use our books on your reader of choice, should that not be bluefire

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