Q What is going on and what do I need to know?


A In response to the COVID-19 (coronavirus) pandemic many businesses are switching primarily to remote working to protect their employees. LexisNexis recognizes that print is still a key resource for our customers, but is not suited to remote working. LexisNexis is offering our customers free access to their print works on Lexis Advance or Lexis Red, where available, during this period of significant turmoil.

Given the significant change in how we are meeting customer needs during this challenging time, some processes and responses may take slightly longer to achieve than normal SLAs. We request that you bear with us and let your customer know that it may take longer to resolve these issues than we would normally expect.



Q How do I get access to print-only titles in digital formats?


A To gain access to print titles on Lexis Advance or Lexis Red, please complete the form located on our website here. If you wish to access more than 7 titles, please contact your account manager for additional details.



Q Which titles are eligible for access in digital formats?


A The Offer is available to new and existing customers, who:

  • Purchase or have purchased current editions of hard copy books prior to 30 March 2020; and
  • Hold active subscriptions to hard copy loose leaf titles or journal series.

LexisNexis has no obligation to grant access under the Offer to any individual customer, for any specific title or for any specific period. Any access granted under the Offer will expire on 30 June 2020, unless extended by LexisNexis in its absolute discretion.

Access is not available to all titles or in all electronic formats, and the format made available to the customer will be determined by LexisNexis in its absolute discretion. LexisNexis may, in its absolute discretion, decide to grant, revoke or suspend access to a customer at any time.

For titles made available via Lexis Red or eBook, a maximum of 3 loan titles will be made available for each hard copy book purchased.

Due to licensing restrictions, we will not be able to offer digital access for some print titles and / or the length of free access will be restricted. We are continuing to work with our content partners to make these available in digital formats, but this may not be possible.



Q How soon I customers get access to these digital formats?


A We are aiming to give you access to digital formats within 72 hours of a request being made with all required documentation. Please note that if demand is greater than expected it may take us longer to process the request and we request that you bear with us.



Q How long will I get access to this alternative format for?


A We will initially be providing free digital access to print titles until 30th June 2020. We will continue to monitor the situation and will look at extending this as the situation develops over the next few months.

Please note that not all print titles are currently available on our digital platforms and we are endeavoring to make more of them available over the coming months.

Due to licensing restrictions, we will not be able to offer digital access for some print titles and / or the length of free access will be restricted. We are continuing to work with our content partners to make these available in digital formats, but this may not be possible.



Q What happens when you stop giving me access to these alternative formats?


A If at the end of the free access you wish to continue using the resource on Lexis Advance or Lexis Red, please contact your account manager will be able to discuss subscription options with you. If you decide not to subscribe at the end of the free access period, you will lose access to the digital version of the resource.



Q What if I didn’t purchase the title directly from LexisNexis?


A If you didn’t purchase your print work directly from LexisNexis, please provide proof of purchase (e.g., receipt, invoice, photo of you holding the book) when completing the access request form located here. If we need additional details prior to giving you access, one of our team will contact you.



Q Which titles will I have access to via a digital format?


A Please find the schedule of subscription titles included in this offer here. Access will primarily be provided through Lexis Advance where possible.

Please find the schedule of book titles included in this offer here. Access will be provided through Lexis Advance or Lexis Red where available and aligned with the customer’s existing platform access



Q My title isn’t included on the schedule, how can I get access to it in a digital format?


A Unfortunately, not all print titles are currently available on our digital platforms and we are endeavoring to make more of them available over the coming months. If you have a specific title you wish to gain access to, please contact your account manager who will be able to request that this is prioritized for digital conversion.



Q I don’t currently subscribe to Lexis Advance and / or Lexis Red; how do I get access?


A For customers that don’t currently subscribe to these platforms, we will temporarily be providing access to these platforms. Please complete the form located here to request access and also attached the user access request table located here as part of your submission.



Q Where can I get training resources for Lexis Advance?


A You can access Lexis Advance Quick Reference Guides on the LexisNexis Knowledge Network.

Getting started (1 page): https://www.lexisnexis.com.au/__data/assets/pdf_file/0015/321108/AU-Lexis-Advance_Quick-Start-Guide-DIGITAL.pdf

Guide to the homepage and popular features (5 pages): https://www.lexisnexis.com.au/__data/assets/pdf_file/0007/268783/QRG-Lexis-Advance-2P.pdf

You can also access how-to videos on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/lexisnexis-advance-and-practical-guidance

There are a range of upcoming training webinars available, which are listed on the LexisNexis Knowledge Network. You can find details of the webinars and sign-up here: https://www.lexisnexis.com.au/en/knowledge-network/public-webinars/2020/april

If you need additional help and support, there is also live-chat functionality within Lexis Advance (please see screenshot below on how to access) or please contact your Customer Experience & Learning Consultant to arrange a training session. You can find out who your Customer Experience & Learning Consultant is on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/learning-consultant

Q How do I download Lexis Red?


A Information about Lexis Red, including how to download the applications for iOS, Android, Mac and Windows is available from the Lexis Red microsite: https://www.lexisnexis.com.au/en/products-and-services/lexis-red

You can also access how-to videos on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/lexis-red

Please note that you may require permission or administrative privileges to download applications on devices owned by your firm or company. Please speak to your IT department.



Q How do I access a title on Lexis Red?


A You can access how-to videos on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/lexis-red



Q Where can I get training resources for Lexis Red?


A You can access how-to videos on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/lexis-red

There are a range of upcoming training webinars available, which are listed on the LexisNexis Knowledge Network. You can find details of the webinars and sign-up here: https://www.lexisnexis.com.au/en/knowledge-network/public-webinars/2020/april

If you need additional help and support, please contact your Customer Experience & Learning Consultant to arrange a training session. You can find out who your Customer Experience & Learning Consultant is on the LexisNexis Knowledge Network here: https://www.lexisnexis.com.au/en/knowledge-network/learning-consultant



Q What if I have any other questions?


A If you have any other questions, please contact your support team or customer service in the first instance.