Technical Support

Internet Tips and Tricks

If your internet connection seems slow.

  • Refresh the page. Press the STOP button on your browsers toolbar. Hold down the SHIFT key and click on the REFRESH or RELOAD button on the toolbar.
  • Clear your internet cache:
    When you explore the World Wide Web, your browser keeps track of the pages you've visited and saves them on your hard disk so they'll load faster when you return to them. This saves you time and money because you can view the saved pages without being connected to the Internet. The saved files, your "temporary Internet files," are stored in your disk cache.

    To empty your disk cache
    When you browse, your disk cache can fill up with files you no longer need. Here's how to empty your Internet Explorer disk cache.

    For Internet Explorer:
    1. On the Tools menu of your Internet Explorer toolbar, click Internet Options.
    2. Click the General tab.
    3. In the Temporary Internet Files area, click Delete Files, and then click OK.
    4. Click OK to close Internet Options.

    Netscape Communicator:
    1. Click on EDIT and then PREFERENCES.
    2. Expand the ADVANCED Tab.
    3. Click on CACHE.
    4. Click CLEAR MEMORY CACHE and CLEAR DISK CACHE
    5. Click OK and then reload the page and everything should work fine.
  • Try accessing another page to see if you have access to the internet in general. Try to enter a web address that you would not have been to in a long while as it may run from your cache or proxy server and not give you a correct representation
  • If a page is loading so slowly that you think it may be stuck, click the Stop button on your browser's toolbar, and try to load the page again in a few minutes.

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Why do some web pages take so long to download?

Many factors affect how fast a Web page travels from its Web site to your computer. Web pages may load slowly for these reasons:

  • Your modem transmits data slowly.
  • Traffic on the Internet is heavy.
  • The page's file is large. Some of Butterworths Report series are quite large and will take a while to download. Please be patient.
  • The server and connecting lines used by your online service, your Internet service provider, or the Web site transmit data slowly.

To decrease download time, try these pointers:

  • Get the latest version of your browser software.
  • Buy a faster modem that transmits at a rate of at least 56,000 baud.
  • If a page is loading so slowly that you think it may be stuck, click the Stop button on your browser's toolbar, and try to load the page again in a few minutes.

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If your search results are taking a long time to appear.

  • Refresh the page. Press the STOP button on your browsers toolbar. Hold down the SHIFT key and click on the REFRESH or RELOAD button on the toolbar.

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If your password is not working.

  • Try your username and password again making sure that you use the correct CASE. The username and password are case sensitive only for Lexis.com and New Nexis.
  • Shut down your web browser and re-enter both your username and password being careful of the CASE.
  • Failing the above, please call the Helpline on 1800 999 906 and  provide your company name and surname/username and we will check your password details.

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If you are supposed to be accessing our site via an IP Fixed account but still get a username and password box.

  • This means that you are coming from an IP address that differs from the address that was provided to us by your IT department. Please get your IT department to call the Electronic Helpline on 1800 999 906.

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If, after a search, you get a message "Your search took longer than allowed at this site."

  • This means you have entered a search string that is going to take our servers  too long to complete. Please refine your search string.

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If you are having trouble finding the information you need.

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